Customer Experience (CX) Guide for Businesses

Customer experience (CX) is the sum of all interactions your customers have with your brand. Allync helps businesses perfect their customer experience with AI-powered solutions.

In this guide, we'll explore the importance of customer experience and Allync's CX solutions.

Why is Customer Experience Important?

Customer experience is as important a competitive factor today as price and product. According to Allync research, 86% of customers are willing to pay more for an excellent experience.

Allync Customer Experience Solutions

1. 24/7 WhatsApp Support

Provide instant support to your customers 24/7 with Allync WhatsApp AI. Questions are answered immediately, customer satisfaction increases.

2. Personalized Experiences

Allync AI analyzes customer history to provide personalized recommendations and responses. Every customer feels special.

3. Omnichannel Support

Provide consistent experience across WhatsApp, Instagram, email, and website. Allync unifies all channels in one platform.

4. Customer Feedback

Continuously track customer satisfaction with Allync automatic surveys and NPS (Net Promoter Score) measurements.

Measure CX Metrics

• NPS (Net Promoter Score): Customer recommendation score
• CSAT (Customer Satisfaction): Customer satisfaction
• CES (Customer Effort Score): Customer effort score
• Response Time: First response time
• Resolution Rate: First contact resolution

Frequently Asked Questions